Home Business News Subway to introduce self-service kiosks

Subway to introduce self-service kiosks

by LLB staff reporter
6th Jun 24 4:12 pm

Over the next few months Subway is introducing self-service kiosks which will allow their customers to place their order using a digital screen.

Once the order has been placed using the digital screen this is sent to the kitchen, this will replace ordering your sandwich over the counter.

Subway said this will “improve order speed, quality and accuracy,” and the Grocer reported that by the end of the year every store will have a digital screen.

Dan Holm, digital leader at Subway, said, “Digital integration and growth continue to be a key focus of Subway’s transformation journey, and, over the past few years, the brand has made impressive strides.

“As we think about Subway’s future, we’re doubling down on our global digital commitment to streamline and simplify the guest experience from start to finish and improve operational efficiencies for our franchisees.

A Subway spokesperson told the Mirror, “Kiosks are designed to enhance the guest’s ordering experience and create efficiencies for the franchisee’s team members.

“They are not intended to replace any aspect of the current process of ordering at Subway.”

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