An investigation into the government owned company, Network Rail has begun over poor performance by the Office of Rail and Road (ORR).
The ORR said the rail company has been put on a “warning” over their work in the North West and Central region of England.
According to the ORR Network Rail’s performance deteriorated in 2018 then “failed to substantially recover during 2019.”
ORR chief executive John Larkinson said, “The top priority for passengers is that their train arrives on time and that isn’t happening consistently enough across the country.
“ORR is responsible for looking at how Network Rail contributes to train delays, and while there are areas of very good performance such as in Wales and Western region, Network Rail’s performance in North West and Central region is not good enough.
“That is why we are putting the company on a warning to make sure its improvement plans deliver for passengers.”