NatWest was flooded with complaints of “missing payments” this morning.
The bank confirmed on Twitter that a computer glitch is causing the problem.
A spokesman for NatWest said: “We are aware of an issue with our overnight process which has resulted in some of our customers not having credits or direct debits being applied to their accounts.
“We are working to get this resolved as quickly as possible and apologise to customers for the inconvenience caused.
“To any customers concerned about the implications of this issue we advise them to get in touch with our call centres or come into a branch where our staff will be ready to help. We will ensure no customers are left out of pocket as a result of this issue.”
Twitter is abuzz with customer complaints this morning:
Some Customer payments are missing this morning – we are investigating this issue as a matter of urgency. 1/2
— NatWest Help (@NatWest_Help) June 17, 2015
If you have been affected and need to access funds today, please contact us 03457 888444 or visit your branch 2/2
— NatWest Help (@NatWest_Help) June 17, 2015
@NatWest_Help I can’t believe you have sent me a text, threatening charges for being overdrawn! Not exactly me fault that is it. 1/2
— Kelly Giblin (@kellycanvess) June 17, 2015
@NatWest_Help my tax credits aren’t showing as they should be ? Is this why ….. Great , literally NO money until it goes in
— claire pegler (@claire_pegler2) June 17, 2015
@NatWest_Help mines missing hurry up got bills to pay and over draft from you can’t pay till you get my money back
— Kirsty (@Ajoite71crystal) June 17, 2015
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