It is an undeniable fact that most of the companies are rapidly installing cloud Technology because of their capacity to access distributed computer processing and storage.
According to a Statistics in 2016 it was revealed that 41% of all the surviving businesses where planning to expand by investing in cloud Technologies. The interesting fact is large companies are themselves being examples by jumping on this Trend even faster than the smaller companies.
Statistics show that 51% of the medium-sized and large companies planned to increase on the basis of cloud computing as compared to 35% of the smaller companies. But cloud EQMS needs to prevail in order to supervise over the data.
But why so much interest in the cloud computing service?
Cloud Technology has been able to bring mind-numbing changes in the operations and customer support while cutting on costs and also enabling the employees to work in remote places.
Quality control in Cloud Computing service
Since small and large business sectors are actually investing a lot on the cloud computing service, if you are a service provider then it is definitely a huge opportunity for you to earn. But it is absolutely essential that you keep a stringent cloud EQMS system and gradually upgrade the same so that there are no complaints about your Cloud Computing service.
Questions you need to ask for improving cloud computing service quality
Most of the customers develop their own perspective and expectations on the control quality based on the use of the service. Following are the questions that you need to know and answer so that you can enhance the cloud computing service quality to a great extent.
- Is the cloud computing service reliable?
It is for a fact that the persistence and dependability of the service will definitely depend on the reliability of the same. This is because the required functions of any Cloud Computing service need to work in the picture perfect one hour so that it is able to serve its purpose efficiently.
- What kind of Assurance do I get on the cloud computing service?
When any client is using the cloud computing service he or she would definitely expect a level of safety and confidence while using it. They should get the assurance that the data that is being uploaded on the cloud computing are absolutely kept in confidential and Secure zone.
- What are the tangibles in the Cloud Computing service?
It is important to know about the physical dimensions of the cloud computing service which is inclusive of the user interface of the device, manuals, hardware etc.
Since the hardware please a major role in determining the quality of the cloud computing service their food this is one essential question that you should ask for in order to understand and enhance the performance of your Cloud Computing service.
- Is the cloud computing service empathetic?
Your Cloud Computing service should have the ability to prioritize your clients why understanding and working according to the consumer requirements. An ideal Cloud Computing service quality depends on whether they offering convenient hours and our being available for support whenever it’s needed.
- What is the responsiveness rate of the cloud computing service?
A Cloud Computing device can be said of the best quality if the response time is very low. Obviously, the client wouldn’t want to spend hours on end for getting the response. Any ideal Cloud Computing service should have prompt operation 24/7 service hours and an efficient support team.
What can you actually do to increase the quality of your Cloud Computing service?
After you have already delivered a service turn your attention towards the concerned performance that it should be giving. Take into account every rating that a consumer is giving and ask questions based on that. This helps you in keeping a track of feedbacks from the clients so that you can know the problem areas of your service and how you can come up to the customer expectations.
It is essential that you continuously get your cloud computing system upgraded so that daily improvement takes place. If you do not have a continuous Cloud Computing quality improvement service, then it is very certain that your clients will be dissatisfied after using your service for a few days.
Some tips and strategies to improve the cloud computing service
- Plan of action
Having an agreed plan of action to meet the specific customer requirements that can bring your Cloud Computing service quality at a 5 star rated level. Each and every requirement needs to be attended carefully so that all the expectations are met and the clients can be satisfied.
- Creating blueprint
You need to blueprint the service standards so as to meet the aforementioned plan of action for each and every quality aspect. This blueprint is a complete plan for the processes of products and people as well as the partners involved in the computing service. It helps in identifying how each and every standard must change and to what degree in accordance with the plan of action. The blueprint should include everything inclusive of job descriptions, roles, change in process, automation, etc.
- Putting in action
Only making a blueprint is not enough as you need to put people processes partners and products into action as mentioned by the blueprint. Once you have completed creating the blueprint, make sure that every single aspect of it is actually happening.
- Checking standards
Ask whether the people and the systems put in the plan of action are actually delivering the mentioned standards. You need to validate that you have taken all the correct measures, and kept strict supervision over your team performance in accordance with the new requirements. Also, check that this new requirement should abide by the employee development in compensation systems of the service. Once this happens, your Cloud Computing service is sure to soar high.
To sum up, it is absolutely essential to check the quality standards of the services that you provide so that the customer feedback can be positive and also more business enthusiasts can come around to have your service.