Home Business Insights & Advice Should business leaders panic if their IT infrastructure isn’t up to code?

Should business leaders panic if their IT infrastructure isn’t up to code?

by Sarah Dunsby
28th Mar 24 10:48 am

It is harder than ever to feel like your business is retaining any sense of security. We hear so much about data breaches and the necessity of being up to code in terms of our IT infrastructure, but we have to remember that a poor IT infrastructure may not necessarily be a cause for panic; however, we should view it as a lesson in what our business truly needs at any point in time. Here are a few things to consider.

The support is always available

One of the reasons we can panic about something like our IT infrastructures is because we, very simply, don’t have the knowledge to understand what we’re doing wrong. The right IT support is invaluable because it can help you plan an approach to your IT infrastructure that doesn’t just establish vital protection methods, but also identifies weak links in your armour.

Because small business owners can find themselves overwhelmed by various aspects of running a business, making peace with the fact that you don’t know everything and having the right type of support will give you what you need can go some way to ensure that you sleep soundly.

Managed IT services implement various platform engineering strategies to improve control and visibility, and when an IT company can proactively manage and maintain the IT infrastructure, it gives you the opportunity to do what you were meant to.

Understanding the common challenges in IT infrastructure

There are a number of things that we don’t necessarily consider because, for many of us, an IT infrastructure is the equivalent of a totally different language. Integrating new systems can be technically demanding, which is why the right support is invaluable. However, we need to be aware of some of the following challenges in IT infrastructure upgrades:

  • Budgetary constraints, which can be very costly in the long run. However, we can mitigate this with careful planning and prioritisation. Commonly, people make the mistake of ignoring their IT infrastructure and only dealing with something when there is an actual problem, which is not just financially draining, but can have an impact on the business as well.
  • Businesses can lack the in-house skills and knowledge to effectively manage an IT infrastructure, and this is where having external support is naturally invaluable. But we also need to look to the long-term and address if we would benefit from hiring IT specialists to effectively manage the components.
  • Upgrading systems can temporarily disrupt business operations, and this means that we must learn to adapt to system downtime. Of course, the big issue is that we’re all reliant on computers to do everything, and this is why it’s always worth having a plan B to ensure that business processes keep ticking over. There’s always the benefit of ensuring your employees can utilise their time more effectively during these moments, for example, pursuing their education. Of course, most businesses tend to make changes to the system over the weekend, but for companies that are operating 24/7, the most effective approach is to communicate this with the customer and ensure that there are different ways to contact them without opting for the internet or email.

Aligning the upgrades with business objectives

For so many of us, it boils down to one very simple thing: money. We need to evaluate the long-term effectiveness of IT infrastructure upgrades and prioritise the investments that offer the highest ROI.

The problem with this is that it doesn’t necessarily align with the technical needs. When we make changes to our IT infrastructure, it has to support the overall business strategy and goals, which is why, at this juncture, we should align our priorities through the key stakeholders ensuring they have an understanding of why something needs to be done. In addition to this, we need to choose solutions that can accommodate changing business requirements.

It can be very myopic to make alterations to a company in any type of process if we can’t see its effectiveness in the long run. We should adopt technologies that offer flexibility and adaptability. Many IT support companies provide scalable solutions that can be cost-effective and help your business to blossom in the future.

Do not neglect the organisational and cultural changes

We can overlook the importance of this because, for many people, it is just a tool. However, when upgrading our IT infrastructure, we can fail to effectively manage both organisational and cultural impacts.

Employees can be reluctant to adapt to new technologies, which is more to do with their defence mechanisms in relation to new processes and technologies. This resistance to change can hinder the successful adoption and implementation of these tools. Businesses can also overlook the importance of having a change management strategy to guide this transition effectively, but doing this can mitigate the impacts. If the IT infrastructure upgrade does not align with the existing organisational culture values, it can create additional conflicts and resistance to change. We should always address the cultural implications of any upgrades and manage the impact on the employees as well as the customer experience, especially if there are initial productivity losses because of the need to adapt to these new systems.

It’s also important to focus on the educational aspect of implementing any new system. You, as a civilian, know the importance of protecting your data, but you can’t make the assumption that your employees would operate in the same way. When an IT infrastructure is not up to code, the best method is to educate. We can often think that explaining IT issues is like speaking a foreign language. But this goes back to implementing the right type of support. IT guys and girls can often be stereotyped as condescending, but if we prioritise communication at this juncture, this can prevent a lot of resistance to these processes.

As business owners, it is essential to keep our IT infrastructure up to task, but while a lot of worries are often associated with poor tools and technology, as long as you focus on demystifying these processes and remembering the fact it’s only one component of many, you can ensure that it doesn’t keep you awake at night.

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