Home Business News Ovo Energy fined £8.9m for overcharging customers

Ovo Energy fined £8.9m for overcharging customers

by LLB Reporter
29th Jan 20 12:04 pm

Ovo Energy are to pay a voluntary redress of £8.9m to Ofgem after it was found some customers were overcharged and given inaccurate information.

Between July 2015 and February 2018, the regulator said the energy supplier sent inaccurate statements to more than 500,000 customers.

In a statement Ovo Energy said, “Ovo Energy holds itself to high standards, but we have not always got it right.

“We accept Ofgem’s findings of issues regarding estimation processes, information formatting and pricing errors.”

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