Evri have announced they are to invest £46 million to boost customer service and operations before Christmas.
Delivery giant will have a new automatic call-back service with new phone lines for customer services, which will be able to connect 40% more people to Evri advisors.
To help fulfil orders between Black Friday and Christmas Evri will hire more than 6,500 workers, which is double the number that was hired in 2022.
Chris Ashworth, chief customer officer at Evri, said: “Over the last five years we have tripled the size of our business to become the UK’s leading dedicated parcel delivery company, handling a staggering 730 million parcels each year.
“As more of us send and receive parcels every day, it has become more important than ever for Evri to invest in its customer service capabilities to answer customers’ questions as quickly and efficiently as possible.
“We have made significant progress as a business this year, with a renewed focus on service delivery standards.
“As we head into our peak period, we know that every parcel matters and we will be doing everything we can to deliver for customers at this important time.”