Home Business Insights & Advice The commercial benefits of 0800 numbers explained

The commercial benefits of 0800 numbers explained

by John Saunders
7th Dec 21 3:08 pm

If you run a business of any size, then having an 0800 number could be a big plus point for both new and established customers. If you run a small enterprise, then having an 0800 number will make your business seem more professional and just as geared up to your client’s needs as big operators in your chosen sector. They even suit sole traders and freelancers. What are they and why are they beneficial commercially? Read on to find out.

What are 0800 numbers?

To begin with, an 0800 number is a free number to call. When you dial an 0800 number on your landline or mobile phone, you will not be charged for the call. This means that 0800 numbers do not impact negatively on people’s call plans or allowed minutes. They differ from numbers such as 0845 numbers which are charged at the local rate regardless of where the call will terminate. Like 0845 numbers, however, 0800 numbers are non-geographical. They can be answered on any phone, anywhere in the UK or even internationally.

How do 0800 numbers work?

When someone dials an 0800 number you have given them, the call will be redirected to you seamlessly. In other words, the caller will have no idea that their free call is being forwarded to your normal mobile phone (or any other destination you choose). There is no delay in this process and only your 0800 freephone number will appear in their caller ID. All you have to do is to obtain an 0800 number from a telecommunications provider and the call will be paid for within your service. Opt for a firm like Cleartone Communications which offers several different 0800 call plans so you can find one that suits your business requirements and where you can even trial the service for free.

What advantages do 0800 numbers provide?

Now you know what 0800 numbers are and how they work, it is time to look at why they are so beneficial:

  • Firstly, 0800 numbers encourage more people to call because they know they won’t be charged for them. This can increase the response you’ll get from marketing campaigns a great deal.
  • You will be able to offer improved customer service because post-sales issues can be dealt with on the phone without callers being charged and potentially feeling ripped off. This should help with more repeat custom and better customer reviews.
  • By using a non-geographical number, you can be anywhere in the world and still respond to your clients wherever they might be. This is great for businesses that work on the go and that provide services up and down the country but which want to appear to be more centralised.
  • The addition of an 0800 number for a sales hotline or for a customer service number makes smaller enterprises seem more professionally run. They are a good way of appearing bigger than your firm might actually be and competing on a level playing field with larger companies.

Finally, with professional 0800 services, you can obtain additional useful features that will help your business to run more smoothly. Look out for things like voicemail and call recording functions when you provide an 0800 number for your customers to call.

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