Are you running a business? Are you dealing with multiple tasks? If so, the team at Microsoft has created a palette of tools that can help you keep everything organized. This product is called Microsoft Dynamics 365. It’s supposed to make your business workflow easier.
Microsoft Dynamics 365 offers enterprise resource planning (ERP) and customer relationship management (CRM) tools for small and medium-sized businesses.
It features 12 applications, works as a marketing automation tool, and simplifies processes like creating a campaign or building lead and client lists. Read on to explore them and understand their purpose better.
1. Dynamic 365 Business Central
Microsoft Dynamic 365 Business Central is perhaps the most notable app in this product line. It’s ERP software that comes right after Microsoft Dynamics NAV and Navision. The reason why Business Central replaced them is that it’s more user-friendly. It caters more to small and medium-sized businesses that have gotten into a digital transformation.
Dynamic 365 Business Central has an intuitive interface, is compatible with iOS, Android, and PC devices, and allows seamless accessibility anytime and anywhere. It can streamline your sales, manufacturing, customer service, distribution, marketing, and other processes.
2. Dynamics 365 Sales
Dynamics 365 Sales helps create stronger relationships between salespeople and their customers. It enables you to handle accounts and contacts, cooperate with customers, create campaigns, or make sales more efficient. You can integrate it with many other apps and quickly boost sales, especially since you can use it on the go.
3. Dynamics 365 Customer Service
Dynamics 365 Customer Service offers case and knowledge management, unlimited named users, analytics, reporting, and app customisations. It helps increase employee efficiency and create a better connection with customers.
4. Dynamics 365 Field Service
Dynamics 365 Field Service is a must for carryout jobs and reconstruction areas. It works as a program for the users to keep track of installation and maintenance jobs and interact if there are issues. It manages schedules and assets, and it’s simple to use.
5. Dynamics 365 Human Resources
Dynamics 365 Human Resources streamlines HR employees’ activities, optimises costs, and provides workforce insights that HR can use to fill in the necessary employee data. Those insights include employee benefits, compensation, compliance, leave, absence, and more. This app is ideal for recruitment and hiring processes.
6. Dynamics 365 Finance and Operations
Dynamics 365 Finance and Operations is a system that works for diversified and large companies. As the name suggests, it helps companies manage their inventory, finances, and daily operations. It helps them automate the processes, analyse their work, easily create quotes and invoices, and make payments.
7. Dynamics 365 Supply chain management
Dynamics 365 Supply Chain Management is one of the best business management software solutions. It’s an operational and warehouse management tool for organising supply chains, improving manufacturing productivity, and getting predictive insights. Thanks to its integrated AI, MR (mixed reality), and IoT (Internet of Things) support, it makes all operations more seamless and flexible.
8. Dynamics 365 Commerce
Dynamics 365 Commerce is an app that enables you to engage with customers, build brand reputation, and help employees operate with virtual stores. It’s a marketing module that manages assets, content, promotions, inventory, and pricing.
9. Dynamics 365 Project Service Automation
The Project Service Automation (PSA) app helps organisations manage projects from initiation to invoicing, enabling them to track, manage, and deliver projects seamlessly. Professional consultative or engineering services use this app for quoting, scheduling, forecasting, and providing their business services.
10. Dynamics 365 Marketing
Dynamics 365 Marketing is a marketing automation solution that can benefit any company. It helps marketing teams to personalise customer journeys across channels and enhance their experience. It enables real-time customer engagements and content distribution to all the relevant platforms.
11. Dynamics 365 Artificial Intelligence
Microsoft Dynamics 365 AI helps teams discover insights, make data-based business decisions, and elevate customer experiences. Powered by AI, it can work wonders for improving marketing, sales, and customer service.
12. Dynamics 365 Mixed Reality
Dynamics 365 Mixed Reality is an innovative app that renders 3D objects of real-life surroundings with the Windows 10 interface and AI. It blends the physical and digital worlds, helping employees connect with field technicians and customers remotely and help them solve various problems. It works with HoloLens, a smart-glasses headset that allows users to interact with virtual objects.
With all the tools that Microsoft Dynamics 365 provides, it covers everything necessary for your company. It can help you work efficiently and solve many complex tasks. It’s an essential tool that delivers under any circumstances.
Hopefully, we helped you discover new methods for your workflow. We guarantee that using at least one of the Microsoft Dynamics 365 apps will make your workflow much smoother and more effective. No matter where you work or what the demands are, it’s got you covered!