UK office workers waste 1.8bn working hours every year because the technology they’re given isn’t good enough, research from Insight has revealed. The survey of 2,000 UK office workers also showed that more than a third (34%) of employees said that not being equipped with the right technology makes remote and flexible working difficult and stressful. In total, 80% of office workers at some point have felt they don’t have the technology they need to do their jobs properly, putting them at a disadvantage.
The research also showed that employees are being flooded with irrelevant information that makes them disengage from their employers and colleagues. Less than half (47%) of the information employees receive from inside their organisation is relevant to them, and 60% of employees ignore internal communications until it’s brought to their attention.
Emma de Sousa, UK Managing Director at Insight said, “In 2019, employees shouldn’t be complaining that technology makes their lives harder.
“Businesses should strive to keep workers informed and involved; however, company information and updates are being ignored as a result of information overload. In contrast, as a consumer, you have access to a wide range of technology and devices, where information received and shared is tailored based on the user preferences; businesses need to take the same approach.
“Technology in the workplace that cannot help streamline communication, keep employees engaged and support a healthy work-life balance is not fit for purpose.”
Technology is also frustrating employees’ efforts to work closer with their colleagues. The average UK office worker suffers delays or an impact on the quality of their work three times a week because collaboration with co-workers is too difficult.
One simple reason for technology frustrations is that employees often aren’t given the training or education they need. A staggering 77% of office workers have been given technology and apps without being told what benefit they would bring, or how to use them at some point.
This means employers may well be making the technology investments their employees need, but falling at the final hurdle. Left unchecked, frustrated employees may begin to look elsewhere: 71% of office workers are dissatisfied with the technology in their workplace.
De Sousa said, “The world is changing; for many “work” is no longer a specific place, but something you do.
“People want to work when and where they want, and expect employers to provide a technology experience that enables, rather than hinders this. If this isn’t embraced, all sides will suffer from workers who are increasingly frustrated with their employer to businesses that suffer lost productivity and find it harder to attract and retain employees.”
The full data is included in Insight’s report “Are UK Businesses Creating the Modern Workplace, or Falling at the First Hurdle?”