British Airways under fire over compensation chaos for travellers affected by IT meltdown


New investigation shows

British Airways passengers whose flights were cancelled as a result of the recent bank holiday IT meltdown have had their compensation claims rejected by the airline even though they are eligible to claim, MoneySavingExpert.com can reveal.

British Airways admitted passengers on eight separate flights have been affected by a “genuine mistake” which resulted in claims being wrongly rejected.

Steve Nowottny, news and features editor at MoneySavingExpert.comsaid: “This latest mistake from BA really adds insult to injury for passengers who were affected.

“After the massive disruption caused by the IT outage, you would expect BA to be falling over themselves to ensure passengers are paid the correct compensation. Yet here it seems they’ve rejected claims and blithely told passengers the problems were outside of its control.

“It’s vital BA now does everything it can to make the claims process as easy as possible for all those who are owed. In particular, it should urgently contact any passengers on these eight flights who’ve been wrongly rejected – and make sure they get the compensation they’re due straightaway.”