The customers of Royal Bank of Scotland’s NatWest brand have been complaining about how they were unable to make debit card payments, with their cards being repeatedly declined.
The bank is now working to fix the issue.
Good Afternoon. Apologies for the inconvenience caused, we did have an issue earlier however this has now been resolved. If you have any further issues please do let me know. EJ
— NatWest (@NatWest_Help) August 2, 2018
People are continuing to share their grievances on Twitter:
I've just tried using my card again for first time and it's been rejected again by retailer and cash machine!!!!!!
— Boza Edwards (@bozaedwards) August 2, 2018
Anyone else having problems with @NatWest_Help cards? Both mine and Mum cards were working an hour ago and now both being declined. Going off to local bank now to check but we definitely have money as pay day wasn’t long ago!
— Gemma Seaman (@Gemgem_Gemgem) August 2, 2018
@NatWest_Help you need to pick up your phones a bit quicker than this! Unacceptable
— Helen Mondal (@HelenMondal) August 2, 2018