The hospitality industry is ever-changing and adapting to the needs of its customers. EPOS and self-service kiosks are helping businesses stay ahead of the competition, as these technologies offer many benefits that make operations more efficient and improve customer service. Here are five reasons why EPOS and self-service kiosks are the way of the future in the hospitality business.
1. Increased revenue
EPOS systems can help increase revenues by allowing customers to order and pay for their food in person rather than wait for a waiter or waitress. EPOS systems also provide detailed analytics that helps managers spot trends and make informed decisions about menu items, pricing and staffing needs.
2. More efficient operations
EPOS and self-service kiosks allow for fast, accurate order-taking and payment processing, meaning customers don’t have to wait long for their food or bill. These technologies also enable staff to spend more time on customer service tasks such as restocking shelves and answering questions from patrons.
3. Synchronised technology stack
Using a synchronised technology stack for EPOS, mobile ordering, and self-service kiosks, create a fully integrated solution. Technology helps a hospitality business serve customers faster, and staff work more efficiently. Adding a kitchen and customer display system makes a complete solution allowing customers to understand what is happening with their orders. Technology allows for a seamless customer experience, from their initial order to delivery and payment.
4. Self-service ordering
Modern fast-serving restaurants use self-service ordering platforms, allowing patrons to place their orders without waiting in line for a waiter or waitress. Using kiosks cuts down on customer waiting times, increases revenues and frees up staff to focus on other tasks.
Kayana is an EPOS and self-service kiosk solutions provider that helps hospitality businesses modernise their operations. EPOS and self-service kiosks are integrated with Kayana’s mobile ordering platform, allowing customers to place orders via smartphone or tablet, in-person or at a self-service kiosk. Using Kayana will enable customers to pay quickly and securely, improving customer satisfaction and increasing revenues.
In conclusion, EPOS and self-service kiosks firmly establish themselves as the way of the future in the hospitality business. EPOS and self-service kiosk technologies offer many benefits that make operations more efficient and improve customer service while increasing revenues. Kayana is one solution that helps companies to modernise their EPOS and self-service kiosks by integrating them into one advanced cloud-based ordering system with several omnichannel. EPOS and self-service kiosks are the way of the future in the hospitality business, and Kayana is ready to help if you are interested in making that transition.