Home Business Insights & Advice Five essential tools modern businesses use to boost productivity

Five essential tools modern businesses use to boost productivity

by John Saunders
9th Jun 20 10:27 am

The more a company invests in technology and equipment, the more they can increase their productivity and improve workflows. It is especially true today since various digital solutions are available to companies of all sizes. In the past, these solutions were only available to large corporations that have impressive budgets.

Now, even startups can find various tools to boost their progress. One of the greatest aspects is that a variety of digital solutions are offered for free or for relatively low prices. It’s all about having the determination to learn how to use them properly and integrate them into your processes. So, without further ado, let’s see some of the essential tools companies today use.

Knowledge base systems

A knowledge base system is a large data repository. It can be used in two ways:

  • Internally
  • Externally

When used internally, it means that customers can’t access the knowledge base. All of the information in it is reserved for people working for a specific company. It is especially useful for creating extensive tutorials and recommendations for new employees. On the other hand, when used externally, the data is primarily focused on customers and their needs.

Still, one database can be accessible to both employees and customers but requires proper structuration and data management. Simply put, a knowledge base contains a lot of information relevant to users. The data is organized neatly, and usually has a search engine to find something quickly. In a lot of cases, knowledge bases are used for customer support. They help customers learn about prices, products, services, or other relevant factors. Since they can find the answers to frequently asked questions, there is no need to call customer support.

CRM systems

A customer relationship management system is a comprehensive tool for managing all aspects related to your clients. First of all, this kind of tool allows you to track and store all of your customers digitally. It enables you to monitor the number of sales, manage current clients, and establish different strategies for handling customers in the best way.

CRM makes your job easier, and a lot of them can even track and add customers automatically. Some of the essential features offered by a CRM are:

  • Information about customers
  • Ability to track purchases
  • Ability to track interactions
  • Automation tools and workflows
  • Analytics features that can help improve closing rates, the number of leads, etc.

Business VPNs

Even though business and personal VPNs seem similar, they have fundamental differences. For instance, companies might need a VPN to allow employees to access corporate resources while working remotely. While such resources are easily accessible when employees are in the office, people working from home might not have this privilege.

Business VPNs give companies a dedicated server along with a dedicated IP address. These servers are specifically designed for business needs, and you aren’t sharing it with anyone else. In the end, a business VPN is designed to be used by many people. It has all the tools to take on the challenges that emerge due to a high number of users. A personal VPN is a little different in terms of its use. Most users turn to them for individual needs such as unblocking geo-restricted content or making sure that ISPs and other entities do not track them.

Project management tools

Each business has projects that need to be organized and managed correctly. Project management tools allow companies to keep track of their tasks and solve issues effectively. They come in many forms and can be used for different kinds of project management methodologies.

You can see all of your current projects, assign tasks to people, give roles, add instructions, and track the progress of all projects. At the same time, these tools allow you to analyze performance, see how productive your employees are, and learn about your overall work process. These tools make project execution a lot easier. You can instantly recognize mistakes or missed deadlines. Hence, you can polish your tasks and find out which steps take the longest to complete.

Cloud accounting software

Cloud accounting software is an especially useful tool for small companies that don’t have accountants. Even small businesses need to track their revenue, expenses, and other financial transactions. One of the most common uses for these tools is helping people fill out tax forms correctly.

They simplify the accounting processes and give you excellent visibility of your finances. You can always track your current balance, and plan out future expenses or investments. Some tools have features that allow you to make future financial projections and anticipate your profits. As a result, companies can make sure they aren’t wasting money and are allocating their finances properly.


By adopting these five tools, you can drastically improve your business results. They make task execution more comfortable and reduce the number of mistakes made. Every process is being digitized, and it’s clear why – there are countless benefits that businesses can utilize when all of their processes go online.

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