London Southend Airport has beaten all the other London airports for the fifth year running to once again be named ‘Best Airport in London’ in the latest Which? airport passenger survey.
This year it boasted a customer satisfaction score of 84% – 14% points more than the next closest airport, London City (70%) – with the Which? press release stating “The airport’s efficient queues through bag drop, security and passport control earned high praises from passengers. With direct trains to Liverpool Street that take under an hour, Southend is the highest-rated London area airport, soaring past rivals Heathrow and Gatwick.”
The impressive customer satisfaction score also makes London Southend the 2nd best ranked airport of any size in the whole of the UK (just three points behind Doncaster Sheffield airport with its chart topping 87% score)
London Southend scored a maximum five-star rating in six of the ten categories assessed, with staff, queues at bag drop, security and baggage reclaim, toilets and prices in shops / food outlets all top scoring.
Rory Boland, Which? Travel Editor said “Travellers want to start their trips in the smoothest way, but long queues through airports and a lack of facilities can cast a rain cloud over any getaway. With new routes launching all the time, passengers have an increasing choice over not just who they fly with but where they fly from. If you can pick a smaller airport, choose Southend over Luton to get your holiday off to a better start.”