Home Business NewsBusiness EE faces backlash after mass signal outage last night

EE faces backlash after mass signal outage last night

20th Mar 14 9:32 am

Mobile network operator EE came under fire last night after it couldn’t fix a mass signal outage.

Some of its 27 million customers were unable to make calls, text or use the internet because of a technical fault.

Tweeting about the outage, EE said that “there are gremlins in the system”.


Rather embarrassingly, the glitch came just a week after EE was named the best network provider in the UK by consumers.

The problem was resolved on Thursday morning.

In a statement the company said: “Last night’s technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service,” a spokesperson said.

“We apologise for the inconvenience caused to those customers affected.”

Richard Antwi said: “Customer service @EE getting it so wrong with the humour. What is there to laugh about when the service has been down for 2 hours?”

Megan Kelly added: “Must be on at least 6 hours without signal now? Sort it out @EE”.

Follow us on LinkedIn

Now read:

#Budget 2014: Twitter reactions to the Budget

#ToryBingo: Grant Shapps stirs up Twitter storm with “patronising” Budget tweet


Leave a Comment


Sign up to our daily news alerts

[ms-form id=1]