EE faces backlash after mass signal outage last night

Mobile network operator EE came under fire last night after it couldn’t fix a mass signal outage.

Some of its 27 million customers were unable to make calls, text or use the internet because of a technical fault.

Tweeting about the outage, EE said that “there are gremlins in the system”.

There seems to be some Gremlins in the system – we’re aware of a network outage at the moment & working hard to fix. pic.twitter.com/MDQHO3vURY

— EE (@EE) March 19, 2014

 

Rather embarrassingly, the glitch came just a week after EE was named the best network provider in the UK by consumers.

The problem was resolved on Thursday morning.

In a statement the company said: “Last night’s technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service,” a spokesperson said.

“We apologise for the inconvenience caused to those customers affected.”

Richard Antwi said: “Customer service @EE getting it so wrong with the humour. What is there to laugh about when the service has been down for 2 hours?”

Megan Kelly added: “Must be on at least 6 hours without signal now? Sort it out @EE”.