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TSB boss Paul Pester steps down amid IT woes

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The TSB chief executive, Paul Pester, has stepped down following an IT meltdown in April that left thousands of customers locked out of their accounts and continues to cause problems five months on.

Richard Meddings will take over as executive chairman with immediate effect and “a full public search” will start for a new chief executive.

Announcing Pester’s departure, Meddings said: “Paul and the board have therefore agreed that this is the right time to appoint a new chief executive for TSB. Our goal is therefore to allow a full search to commence, without any distractions, enabling TSB to build for the future.”




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