Hundreds of TUI holidaymakers who waited for 8 hours to board their flights were told by the police that their holidays were cancelled and then told them “how to exit the airport.”
Hundreds of holidaymakers who were at Manchester Airport where told at the last minute after an 8 hour wait to go home which was met with much anger.
Jayesh Patel who was at the airport waiting to board his flight for a holiday in Greece filmed the police making a statement on behalf of the tour operator as there “was no TUI staff to help.”
Two police officers turned up and read a statement to the frustrated passengers, he told the BBC, “The worst part that there was no TUI staff to help.
No airport or @TUIUK staff on hand, the police read out a statement on their behalf. From this point it took another 2 hrs to get our bags back as we were left stranded in baggage reclaim with no staff to advise us what was happening 2/3 pic.twitter.com/idn9uG5X49
— Jayesh Patel ☔️ (@smurfyhelp_jay) May 29, 2022
“And then two police officers arrived and read a statement telling us how we would exit the airport.
“Because the airplane hadn’t arrived from anywhere, our flight wasn’t listed at any of the baggage carousels so we didn’t know where to wait – people were visibly upset and children were crying.
“We then had to wait another couple of hours and at this point, we’d spent the whole day at the airport and just wanted to leave.”
Jayesh was due to travel to Kos from Manchester Airport’s on 29 May with his wife and their three children, aged nine, 12 and 13 and explained that the flight was delayed for many hours.
“The airport was understaffed, a lot of the outlets had ran out of food or closed at 6pm,’ he said.
“We got called to the gate for the 7pm take off – four hours late. There was no staff.
“People were very upset – some were going on their honeymoon. And then we all started getting texts that the flight was now cancelled and because it was a package booking the whole holiday was cancelled.”