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Jet2 refuses to fly Brits from Tenerife until they test negative for coronavirus

by LLB Reporter
28th Feb 20 11:15 am

Jet2 has announced they will not fly anyone back from the H10 Costa Adeje Palace hotel in Tenerife unless they have tested negative for coronavirus.

Holidaymakers have been told they can stay at the hotel for the 14 day quarantine period and then they can fly home.

Around 130 people out of more than 700 are now allowed to leave the hotel as they are confirmed free of infection.

A Jet2 spokesperson said, “We are continuing to remain in contact with customers at the H10 Costa Adeje Palace in Tenerife, and we also have designated 24/7 telephone assistance in place.

“Their health and safety is our absolute priority, as it is with every single one of our customers and colleagues.

“Therefore, to help prevent any potential spread of Coronavirus [COVID-19], we have asked all customers to remain in the hotel, which remains under quarantine, until any potential incubation period, as defined by the World Health Organisation (WHO), has passed (10 March).

“We will not fly any customer who has stayed at the H10 Costa Adeje Palace during the quarantine, until this incubation period has passed or unless they have been explicitly tested for COVID-19 by a recognised authority and are confirmed as clear of the virus.

“Our responsibility to our customers, our colleagues and the general public remains paramount.

“We will continue to release more information as it becomes available.”

The prime minister’s official spokesman said: “The Foreign Office has been in contact with more than 100 British nationals who are staying in the hotel.

“They are providing them with support, they are also in regular contact with local authorities and tour companies to share information.

“The quarantine is being managed by the Spanish authorities. We understand that those guests who have been assessed by medical staff and who are not showing symptoms are free to move around within the hotel.”

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