Iceland’s budget airline Wow Air are to file for administration, after failing to secure a cash life line, this has left an estimated 10,000 furious passengers stranded.
On Thursday morning the beleaguered airline grounded all their aircraft after months of failed talks with prospective backers.
Dubliner Barry Omuireagain said he was due to board his flight from Detroit to Dublin at 7pm time last night.
Omuireagain said, “Then it was delayed, then it was delayed every hour, and finally at 11pm on Wednesday they said come back in the morning.
“Back at the airport at 7am they gave us a pizza, 15 minutes later they told us the flight was cancelled.”
Wow Air has said in the case of bankruptcy, claims by passengers should be filed with the administrator.
What are passengers legal rights when an airline goes bust?
Coby Benson, flight delay compensation Solicitor at Bott and Co said to LondonLoveBusiness, “With news of budget airline Wow Air going into administration, we urge passengers to explore alternative flight and refund options.
“Compensation under EU Regulation 261/2004 is unlikely to be granted however, many may not be aware that if they have paid for their flights with a credit card, they may be able to recover their money, in full, under the Consumer Credit Act using Section 75.
“For flights which cost less than £100 or were paid for using a debit card, the Visa/MasterCard/Amex ‘chargeback’ system can be used to recover the money paid. Anyone with flights as part of a package holiday are advised to contact the travel firm they booked with and to check if their holiday was ATOL protected. Their travel firm will be responsible for arranging alternative flights or providing a full refund.
“Wow Air customers who are currently in the process of claiming compensation for a flight delay or cancellation are unlikely to receive it, but we will continue to monitor the situation and will keep all our clients updated.” To find out more from Bott & Co as to what your legal rights are Click here.
Rory Boland, travel editor for Which? Said Wow Air website was taking bookings right up to 7am on Thursday morning, “passengers will quite rightly e appalled that Wow Air was still selling tickets right up to the moment it collapsed.
“You will need to check if you booked your flights as part of a package as this will mean you are ATOL protected and will be entitled to your money back.
“If not, you may still be able to claim through your travel insurance or card issuer, but it will depend on your circumstances.”