Complaints to Ofgem about energy companies are up a whopping 224% in the first quarter of this year compared with the same period last year, reaching their highest ever level.
There were some 10,638 complaints made in January to March 2014, compared with 3,277 in the first quarter of 2013.
Sky News reports that more than 2,000 complaints were lodged because customers had not received bills. Just under 1,500 complaints related to billing charges.
Chief Energy Ombudsman Lewis Shand Smith said: “Consumer frustration and dissatisfaction is something that we hear about every day, and we welcome any attempts by Ofgem to make the energy market fairer.
“With energy complaints trebling in the first quarter of this year and problems relating to billing the greatest concern, increased transparency is something that should be addressed.”
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