Home Business News Holiday firm collapses affecting thousands of customers

Holiday firm collapses affecting thousands of customers

by LLB Reporter
2nd Aug 19 10:20 am

Tens of thousands of travelers will be affected as the parent company of travel brands Super Break and LateRooms.com has collapsed.

Malvern Group announced they have ceased trading and warned that customers they maybe asked to pay for the hotel again, all future bookings have been cancelled.

Depending on what has been included in customers bookings some will be financially protected by the travel trade association Abta or the Civil Aviation Authority’s Atol scheme.

Customers who bought gift vouchers or tickets for events have been informed to get refunds from their card provider.

The UK travel trade association for tour operators and travel agents (Abta) said the “vast majority of holidaymakers’ arrangements” will be covered through one of a number of different financial protection.

It is believed that Super Break has around 20,000 bookings that involves 53,000 people, 400 people are currently on holiday, Abta said they should be able to continue” with their trip as normal.

Customers who booked through LateRooms.com may be secure as the website acted as a third-party agent for accommodation providers.

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