Home Business News Covid-19: 1,000 people quarantined at Tenerife hotel speak of fears

Covid-19: 1,000 people quarantined at Tenerife hotel speak of fears

by LLB Reporter
25th Feb 20 3:56 pm

Police have surrounded the H10 Costa Adeje Palace in Tenerife which, reportedly has around 1,000 guests staying, no one is allowed to leave the hotel or enter.

Health officials are conducting tests for coronavirus after a doctor from Italy’s Lombardy region contracted coronavirus after being at the holiday resort for six days.

A British holidaymaker trapped inside the hotel said, “We’ve not been given any information other than a piece of paper under the door. We can’t get through to reception.”

He added: “Without the internet we wouldn’t have a clue what was going on.”

Speaking from outside the complex, one British tourist said, “I believe everyone stuck inside is not allowed out.

“Just heard from staff, clients aren’t allowed to leave their rooms. Hearing we’re all getting tested soon.”

A British guest, who did not want to be named told Sky News, “All we have been told is to stay in our rooms.”

Hannah Green, 27, from Hertfordshire, arrived at the hotel on Saturday with her boyfriend, Court Amys, and their one-year-old son.

She told PA news agency, that communication had been “non-existent, we woke up to a note under our door this morning saying that for health reasons not to leave our room.

“I called downstairs to reception as soon as I saw it and they wouldn’t tell us anything. So, I quickly got on my phone and googled and saw a man had tested positive for coronavirus so I basically assumed it was that.

“But since then, we’ve had nothing from the hotel – no one has told us anything or what’s going to happen.”

She booked the holiday with Tui and added, “I’ve called them as well and they haven’t really said much either. They were just going on what the hotel’s been telling them, basically, and the hotel wouldn’t tell them anything either.

“People are moving around the hotel but we’re not. We’re in our room with the baby. We’re worried for the baby.”

A TUI UK spokesperson said, “We’re aware of a reported case of COVID-19 [coronavirus] at the H10 Palace Hotel in Costa Adeje, Tenerife.

“All guests have been asked to remain in their rooms and are being looked after by the hotel.

“Our holiday programme to Tenerife continue to operate as planned for all other hotels.”

A UK Foreign Office spokesman said, “Our staff are offering advice and support to a number of British people in a hotel in Tenerife and their families.

“We are in close contact with the hotel management and the Spanish authorities, and are seeking further information.”

A spokesman for the firm Jet2 said: “We are aware of reports that a non-Jet2holidays customer staying at the H10 Costa Adeje Palace in Tenerife has tested positive for coronavirus.

“Under the advice of the regional and the Spanish government authorities, the hotel has been placed under quarantine.

“The health and safety of our customers is our absolute priority, and we will release more information as it becomes available.

“In line with the Foreign and Commonwealth Office (FCO) advice, our flying programme remains unchanged.”

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