Passengers who flew with British Airways to fly to Dusseldorf ended up landing in Edinburgh by accident, due to a paper work error.
The pilot of flight BA3271 left London City Airport shortly after 7.30am on Monday morning, the pilot followed his paperwork instructions to head to Edinburgh.
@British_Airways can you please explain how can my morning flight taking off from LCY to Dusseldorf land in Edinburgh 😅? While an interesting concept, I don't think anyone on board has signed up for this mystery travel lottery… #BA3271 #frequenttravel #britishairways
— Son Tran (@sontrantuan) March 25, 2019
Once the flight crew were alerted to the mistake, the BA flight refuelled and then flew to the German city of Dusseldorf, some three and half hours behind schedule.
A British Airways spokesman said, “We are working with WDL Aviation, who operated this flight on behalf of British Airways, to establish why the incorrect flight plan was filed.
“We have apologised to customers for this interruption to their journey and will be contacting them all individually.”
The flight has been diverted to Edinburgh, we don't have any information as to why at the moment. There is an estimated departure time of 10:30 from Edinburgh to make way to Dusseldorf. Sarah
— British Airways (@British_Airways) March 25, 2019
WDL Aviation said in a statement, “We are working closely with the authorities to investigate how the obviously unfortunate mix-up of flight schedules could occur.
“At no time has the safety of passengers been compromised.
“We flew the passengers on the flight with number BA3271 to Dusseldorf after the involuntary stopover in Edinburgh.”
Commenting on today’s BA flight which landed in Edinburgh instead of Dusseldorf by mistake, Coby Benson, flight delay compensation Solicitor at Bott and Co said to LondonLovesBusiness, “This instance is far from extraordinary and well within British Airway’s control.
“With that in mind, the airline is solely responsible for providing monetary compensation to its passengers. As the flight arrived in Dusseldorf three hours and fifteen minutes late, passengers are entitled to compensation of 250 Euros.”
Bott and Co is recognised as the most trusted source on flight compensation law and EU Regulation 261. We’re the only practising law firm to have taken landmark cases to the Supreme Court and won. Since the Flight Delay Department launched in February 2013, we’ve recovered over £54m from airlines and helped over 400,000 passengers.