On Monday morning British Airways were forced to cancel flights due to heavy fog disruption which included domestic and short haul destinations.
British Airways said that 15 departures from Heathrow were cancelled and apologised to their customers.
The airline said in a statement, “Like other airlines, we are experiencing some disruption to our London Heathrow services this morning due to fog.
“We apologise to customers and are doing everything we can to get them on their way as quickly as possible.
“We advise customers to check ba.com for the latest flight information.”
Anna Bowles, head of consumer at regulator the Civil Aviation Authority, said, “If a flight is delayed due to adverse weather conditions, airlines have a duty of care to look after their passengers, which can include providing food and drink, as well as accommodation if people are delayed overnight.
“Although compensation is not usually payable for delays caused by circumstances beyond an airline’s control, we expect them to proactively provide passengers with information about their rights when flights are disrupted.
“We have guidance on cancellations and flight disruption published on our website and expect airlines to follow this.”
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