Home Insights & AdviceWhat insurance companies really look for in your building’s fire safety

What insurance companies really look for in your building’s fire safety

by Erika Mueller
2nd Aug 26 3:02 pm

Your insurance renewal arrives and the questionnaire runs longer than last year. Your broker asks about your building’s fire safety with a seriousness that catches your attention. Since the Grenfell Tower fire in 2017, and through the Building Safety Act 2022, insurers have rebuilt how they evaluate properties across London. 

In 2026, a comprehensive fire risk assessment in London is not a formality. It is the document that determines whether your policy renews at a fair rate, whether your claim gets paid, and whether you remain insurable at all.

What insurance companies actually look for

A valid fire risk assessment conducted by a qualified professional

This is the foundational step, insurers want to see a fire risk assessment in London that was conducted by someone with demonstrable competence, not a responsible person who read a guide and filled out a template. They check whether the assessor holds IFSM registration, NEBOSH fire safety qualifications, or equivalent credentials. They verify whether the assessment follows the correct standard, PAS 79-1:2020 for commercial premises, or BS 9792:2025 for residential buildings including HMOs and blocks of flats. 

Evidence that recommendations were implemented

An assessment that identifies risks but shows no evidence of action is worse than no assessment at all. It proves you knew about hazards and chose not to address them. Insurers look for completed action plans, invoices for remedial work, and follow-up documentation showing that priorities were resolved within reasonable timeframes.

Certified fire safety systems with service records

Insurers do not want to know that you have a fire alarm. They want the certificate from the BAFE-accredited engineer who tested it to BS 5839-1:2025, the date of the last annual service, and the weekly test log. The same applies to emergency lighting maintained to BS 5266, fire extinguishers serviced annually, and fire doors inspected by UKFDT-certified professionals. Without dated, named, standard-referenced documentation, the system might as well not exist.

Clear escape routes and emergency procedures

Underwriters evaluate whether your building has adequate means of escape for the occupancy type, whether escape routes are kept clear and well-lit, and whether staff or residents know what to do in an emergency. For commercial properties, they want evidence of fire drills, staff training records, and appointed fire wardens. For residential buildings, they want evacuation plans that account for vulnerable occupants.

Construction and cladding compliance

For higher-risk buildings, defined by the Building Safety Act 2022 as 18 metres or seven storeys and above, insurers demand external wall fire risk assessments and evidence of cladding compliance. They want to know the building’s construction type, whether compartmentation is intact, and whether any materials have been identified as non-compliant. In London, where post-Grenfell scrutiny remains intense, this is non-negotiable.

A clean enforcement history

Insurers check whether your property has received enforcement notices, prohibition notices, or prosecution from the London Fire Brigade or local authority. A history of enforcement signals poor risk management and drives premiums up or coverage away. A professional fire risk assessment in London that anticipates and addresses regulatory expectations keeps your record clean.

Why insurers now scrutinise fire safety so closely

Fire safety sat at the edge of property insurance before 2017. Underwriters noted alarm systems and sprinkler coverage, then priced the policy and moved on. The Grenfell tragedy changed that permanently. The Fire Safety Act 2021, the Building Safety Act 2022, and the new Building Safety Regulator created an environment where insurers face serious liability if they underwrite a property with inadequate fire protection. They responded by tightening standards at every level.

Currently, a London property up for renewal faces examination that would have been unthinkable a decade ago. The underwriter does not glance at your paperwork. They investigate who conducted your fire risk assessment in London, which standard they followed. Whether you implemented their recommendations, and whether your documentation would survive a forensic review after an incident. Industry briefings from 2026 confirm that AI-driven underwriting now demands clearer evidence of maintenance records, fire control systems, professional surveys, and structured risk management data.

The COPE framework: How underwriters actually score your building

Construction

Underwriters examine what your building is made of, its age, the materials used, the roof type, and the presence of any cladding or external wall system. These factors determine how your building behaves in a fire, and they matter enormously in London.

The capital contains extraordinarily varied building stock. Victorian conversions in Hackney and Islington. Post-war tower blocks in Southwark. Mixed-use developments in Westminster. Each presents distinct construction risks. The Building Safety Act 2022 defines higher-risk buildings as those reaching 18 metres or seven storeys and above, based on fire incident data showing significantly elevated fire rates at this height. 

Occupancy

How people use your building directly affects its fire risk profile. Sleeping occupants in HMOs, care homes, and hotels carry inherently higher risk because people are less alert to danger and slower to evacuate. Commercial premises with high footfall present different challenges. Industrial sites with stored chemicals or manufacturing processes add further complexity.

Underwriters assess occupancy density, peak-time numbers, and whether vulnerable individuals live or work on the premises. For London HMOs, this scrutiny is particularly intense. Licensing is compulsory in most boroughs, and a fire risk assessment in London is a mandatory licensing condition under the Housing Act 2004. 

Protection

This is where your fire risk assessment becomes the star document. Protection covers every system designed to prevent, detect, or suppress fire. Underwriters want professional certification, not DIY checks. Specifically, they look for fire detection and alarm systems tested to BS 5839-1:2025 with weekly test records and annual servicing by a BAFE-accredited engineer. Emergency lighting was maintained to BS 5266 with monthly functional tests and annual full-duration discharge tests. Fire doors inspected by UKFDT-certified professionals with documented checks of intumescent strips, smoke seals, self-closing devices, and gap tolerances. 

The critical point is documentation. Insurers do not simply want to know these systems exist. They want service reports, test certificates, and maintenance logs that name the technician, state the date, and confirm compliance with the relevant British Standard. An assessment that mentions systems without supporting documentation is incomplete in an underwriter’s eyes.

Exposure

Exposure evaluates the risks surrounding your building. How dense is the adjacent construction? How close is the nearest fire station? Is water pressure adequate for firefighting? What is the local arson rate? A commercial property in dense central London faces different exposure risks than a suburban estate in Hillingdon.

Insurers also weigh regulatory exposure. Properties in boroughs with active enforcement regimes, or buildings that have received enforcement notices, carry higher exposure ratings. A professional fire risk assessment in London that demonstrates proactive compliance directly influences your premium.

Why DIY assessments fail the insurance test

The Regulatory Reform (Fire Safety) Order 2005 states that your assessment must be carried out by a competent person. That is the legal minimum, legally permissible and insurance-acceptable are not the same thing.

A self-conducted assessment might meet the legal threshold, but it lacks independent credibility. When a loss adjuster investigates, they ask hard questions. Who conducted this assessment? What qualifications did they hold? Was the work peer-reviewed or audited? A DIY assessment, however thorough, cannot answer these satisfactorily. It is subjective by nature, and subjectivity is exactly what insurers distrust.

In London, the Building Safety Regulator now oversees higher-risk buildings. The Fire Safety (England) Regulations 2022 mandate quarterly checks of communal fire doors and annual checks of flat entrance doors in buildings over 11 metres. Compliance complexity has increased substantially, a professional fire risk assessment in London is not a luxury. 

What London property owners must know in 2026

London is not a generic market. Its building stock, regulatory environment, and insurance landscape create specific demands that property owners cannot ignore.

The Building Safety Act 2022 introduced the Golden Thread, an electronic record of building safety information required for higher-risk residential buildings. Insurers increasingly expect evidence that your fire risk assessment in London contributes to this digital record where applicable.

The London Fire Brigade shifted in October 2024 to a call challenge approach for automatic fire alarms in non-residential commercial buildings during daytime hours. Businesses must now have robust staff procedures for alarm investigation and 999 escalation. Your assessment should reference these procedures explicitly.

Borough-level enforcement varies across the capital. Westminster, Camden, and Tower Hamlets have been particularly active in HMO inspections. Southwark and Lewisham have focused on higher-risk residential buildings and estate regeneration projects. An assessor who understands these local patterns produces an assessment that anticipates insurer concerns specific to your location.

Finally, the new BS 8674:2025 standard defines competence requirements for fire risk assessors. It is expected to become mandatory through UKAS-accredited certification schemes. Insurers are already asking whether assessors meet this benchmark. Choosing a certified professional now positions you ahead of this curve.

Your action plan before the next renewal

If your renewal is approaching, or you are purchasing a new London property, take these steps now:

  1. Verify which standard your current assessment follows. If it references PAS 79-2:2020 for a residential building, it is outdated. You need BS 9792:2025 compliance. For commercial premises, ensure PAS 79-1:2020.
  2. Gather your service records. Fire alarm tests, emergency lighting checks, extinguisher servicing, and fire door inspections. Everything needs certificates or reports from competent professionals, dated within the last twelve months.
  3. Review your last assessment’s recommendations. Unresolved actions are red flags. They tell the underwriter you identified risks and chose not to fix them, that reads as negligence.
  4. Verify your assessor’s qualifications. IFSM registration? NEBOSH fire safety qualifications? Familiarity with your specific London borough’s requirements? Insurers may not ask directly, but the quality of the assessment document reveals the answer.

Conclusion

Insurance companies evaluate building safety through structured frameworks, forensic documentation reviews, and sophisticated risk scoring models. Your fire risk assessment in London sits at the centre of this evaluation. It proves your competence as a responsible person, your commitment to safe premises, and your understanding of the regulatory environment.

A cheap, generic, or self-conducted assessment might satisfy a cursory legal check. It will not satisfy an underwriter. And it will not satisfy a loss adjuster investigating a claim. The cost of a professional assessment, one that follows current British Standards, is conducted by a qualified assessor, and produces complete, actionable documentation, is modest compared to the cost of a disputed claim, a voided policy, or an enforcement prosecution.

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