Thousands of NatWest customers are unable to use their online banking and mobile app on Black Friday, the bank has said they are working hard to get services “back up and running.”
NatWest customers will be unable to make the most of the Black Friday deals. Online service for Business finances Bankline is also down.
⚠️ Our Online Banking, mobile app and Bankline are currently facing intermittent problems. We're working hard getting them back up and running smoothly for you.
We’ll post an update when we have more information. And remember to contact us if you need urgent help.
— NatWest (@NatWest_Help) November 29, 2019
The Royal Bank of Scotland Group, which owns NatWest, said in a statement, “We are aware that some customers are experiencing intermittent issues accessing our mobile and online banking.
“We apologise to customers for the inconvenience and are working hard to fix the problem. There is no impact on debit cards, credit cards, ATMs, telephone and branch banking services – customers can continue to access these as normal.”