Half a million washing machines in UK homes are to be recalled, plunging manufacturer Whirlpool into a fresh saga over dangerous appliances.
The machines, branded as Hotpoint or Indesit, were sold for more than five years, but their door locking system can overheat creating the risk of fire.
The website to report issues is not working and Leon Livermore, chief executive of the Chartered Trading Standards Institute, told Radio 5 Live’s Wake Up To Money that there was still a lot more detail to come from Whirlpool and that it was really hard to advise people what to do.
He says to use Resolver or Citizens Advice.
He said that the rules were around what was “that is reasonable and forseeable”.
The consumer’s primary contract is with the retailer, he says, although it may be unfair to put the retailer at the centre of this.
“Hopefully early in the new year we will get sufficient detail about what the mechanics of this recall will be.”
For now, unplug the machine or use it at 20 degrees, he says.