O2 is facing a massive outage this morning with the mobile network and 4G services down across Britain.
The outage is also having knock-on effects for other services that rely on the O2 network, including Transport for London’s electronic timetable service at bus stops, which has stopped working.
We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this. Please keep an eye on our status checker: https://t.co/O8fb26fNIv
— O2 in the UK (@O2) December 6, 2018
The second-largest mobile network in the UK has now stated: “We apologise for any inconvenience. Updates will be shared here as soon they are available.”
O2 has 25m direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks.
— ZachariaDesign (@zachariadesign) December 6, 2018
It’s my wife’s birthday and I’m away from home. Have tried calling her all morning but calls don’t connect… can you write me the phone-network-crashing equivalent of an absence note, so I don’t get in trouble with my wife?
— Kieran File (@KieranFile) December 6, 2018
@O2 I have no signal. No network. My phone is basically an iPod with no music.
— Shane Jordan (@smj1104) December 6, 2018
— SantiagoCabrero (@SantiagoCabrero) December 6, 2018
For those unfortunate to be on @O2 network, you won't be able to read this as the data and voice/text network is down at the moment, at least in Birmingham and North Midlands. And the status update page doesn't load either.
— Andy Hollyhead (@andy_hollyhead) December 6, 2018