Home Business NewsBusinessAviation Airline passengers report four hour queues and accuse ‘staff of shouting at people and being rude’

Airline passengers report four hour queues and accuse ‘staff of shouting at people and being rude’

by LLB staff reporter
6th Oct 21 1:40 pm

Airline passengers have reported yet again delays of up to four hours at airports in the UK which has seen another e-gate “technical issue” fault within two weeks.

E-gates are managed by the UK’s Border Force which enables travellers with biometric passports to pass through without the need of a manual passport inspection.

Those arriving at Heathrow Aiport were forced to wait in long queues or were forced to remain on the aircraft, Gatwick and Edinburgh were also affected.

Another passenger, Thomas de Lucy wrote on Twitter, “Not only are we waiting for two hours at passport control but Heathrow staff are all incredibly rude, shouting at people and ignoring others.

George Zarkadakis, an artificial intelligence engineer who arrived at Heathrow on Wednesday also wrote, “System for scanning passports is down (again). Expected time of waiting for arriving passengers: 2-4 hours.

“I think I’ll stay home next time… and stick to Zoom calls.”

A Heathrow spokeswoman said, “Earlier today a systems failure impacted the e-gates, which are staffed and operated by Border Force.

“This issue, which impacted a number of ports of entry, has since been resolved and the e-gates at Heathrow are back up and running again.

“Our teams remain on hand and are working with Border Force to monitor the situation, and to get passengers on their way as quickly as possible.”

A Home Office spokeswoman said, “This morning a technical issue affected e-gates at a number of ports. The issue was quickly identified and has now been resolved.

“We have been working hard to minimise disruption and continue to monitor the situation closely.

“We apologise to all passengers for the inconvenience caused.”

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