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Viagogo forced to change its controversial ticket-selling practices

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The competition regulator has secured a court order that will force Viagogo to give consumers more information about what they are buying, including the identity of touts advertising tickets.

Viagogo, based in Geneva, will also have to check whether there are any restrictions by concert promoters, such as a ban on resale, before setting up a page advertising seats at an event, according to the court order.

CMA chief executive Andrea Coscelli said: “This court order is a victory for anyone who decides to buy a ticket through Viagogo. We have been clear throughout our investigation that people who use these resale websites must know key facts before parting with their hard-earned money, including what seat they will get and whether there is a risk they might not actually get into the event at all.”

Last month the head of an influential committee of MPs launched an attack on Viagogo after the ticket resale giant snubbed a parliamentary hearing for the second time in as many years.

Damian Collins, who chairs the department for digital, culture, media and sport (DCMS) select committee, slammed the act of non-attendance as a “gross discourtesy” and a “public embarrassment”.




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