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UK SMEs to advance their digitalisation due to the pandemic

by Peter Smyth Tech Journalist
30th Jun 20 6:55 am

Capterra, the leading B2B software search website, has revealed the results of its study that analysed how small and medium-sized businesses in the UK are adapting to the new environment.

Almost a third of the respondents (27%) state that coronavirus crisis impacted at least 50% of their planned software purchase between January and May. Most businesses had to reallocate their annual software budget and move the timeline forward for almost six months due to the pandemic.

The study showed that the coronavirus pandemic resulted, as expected, in large adoption of remote desktop software, live chat software and video conferencing software.  But there was also uptake of project management software and a small portion also invested in VPNs, HR software and appointment scheduling software.

Although small businesses are keen on adapting new software, price remains a big concern. When asked about the key factors behind software purchase to decision-makers, price (58%) and ease of use (53%) are the two most important ones for them followed by free version/free trial (48%) and reviews (46%).

This finding is supported by the recent Gartner statement that estimates that IT spending will decrease by 8% this year from last year’s total budget.

A large portion of decision-makers, 52%, said the software purchases they make will be critical to their survival during [and after] the pandemic. On the down side, 35% were not confident their business could survive another six months under the current conditions, without factoring any governmental support.

Sonia Navarrete, content analyst said, “We found that over half of decision-makers in British SMEs consider the purchase of software to be critical to the survival of the company.

Companies have been forced to update their software due to the crisis, and most managers have to look for software that is easy to use by the team and can start using it without disrupting their work too much – ensuring business continuity during the pandemic.”

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