The logistics industry is ever evolving and as we face a new decade with many new challenges ahead, it is interesting to take a look at predictions for the future of this huge industry. Already adopting new technologies and operations, this industry is one many predict will see the most changes and the world continues to adapt and embrace the digital age. DeliveryApp considers themselves to be a courier service at the forefront of this change. Embracing digital technologies to change the logistics industry for good. Here’s what they predict for the future of logistics.
Customer demand and expectations
As a result of the COVID pandemic, we have already seen a rise in the use of courier services and delivery companies. As people were asked to stay home, online retail boomed. People spent their money online rather than in physical stores, and so the use of courier services and the demand for same day delivery grew. Now as e-commerce continues to grow, the use of courier services and the customer expectations on retailers to deliver their goods within a deadline will increase.
A digital revolution
With the logistics industry being so central to the operations of businesses, organisations and even governments, the time for a digital revolution is long overdue. Despite some companies already adopting new technologies, many are yet to follow suit. In the future we are likely to see the adoption of digital platforms within the logistics industry to address out-dated challenges, such as issues with driver to customer communications and lost or backlogged deliveries.
Sustainability at the core of logistics operations
As governments across the Globe challenge organisations to address their climate footprint, the logistics industry is certainly going to have to make some major changes in order to reduce its carbon emissions. Being an industry which relies heavily on fuel consumption to survive, the ownership of electric and hybrid vehicles will significantly rise as the industry looks to adopt greener solutions. This will be particularly prevalent amongst courier services. With the launch of Ford’s E-Transit this year, this is likely to be much sooner than one would expect. Making a contribution towards the UK government’s goals for achieving net zero emissions by 2050.
An increasingly competitive environment
New entrants to the market are sure to shake up the industry in coming years. As customer expectations and demand grows within the industry sector it is no surprise that new companies will join the market hoping to compete for this growing customer base. Because of this, existing companies are going to have to improve their service offering in order to compete. This may include offering same-day and on-demand delivery to meet the needs of the modern consumer.