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Technical support Philippines

by Sponsored Content
4th Jul 19 11:06 am

There’s a theory, that was once the stuff of science fiction but we now seem to be barreling towards, that one day human and machine will intertwine. Now whether you see that as humans being absorbed by computers or computers being added to humans or anywhere in between remains beside the point.

The scary fact of the matter is that we are already part machine more than we realize. If you view your subconscious mind and thoughts as an extension of your soul then it really becomes quite hard to argue that our phones and computers aren’t already extensions of our brains. To further that point, who would have thought just one generation ago that we would now be walking around with personal computers literally in our pockets.

All of this is to say, simply put, we have never been more dependent on technology more than we are right now. With a technology dependence as grand as ours, comes a need for that same technology to function properly.

But, what happens when it doesn’t?

For starters, we all know the basic and easy tricks right? We just power down and turn back on, do a hard reset, or sometimes just simply unplug it. Some of us even have a bit more capabilities and can really troubleshoot moderate level issues that arise.

Most of us though, have a real definite ceiling to our tech prowess. A decade ago maybe a trip to Best Buy would have been in order, but no longer. We want first hand, easy access, tech support right now in our homes.

If you are a technology company, whether that be a software as a service, computers, smartphones, or any other various products, you need technical support. These are not cheap.

Now, there are several ways to lower these costs, and some are more effective than others. The first goal for your technical support team is to avoid wasting time on the phone answering simple and easy questions. If you’ve worked on the support side, you’ve answered your fair share of questions that could’ve easily been fixed, or sometimes the issue is just simply user error.

One easy way to combat this is on your technical support page you’ll want to have a list of easy troubleshoots and some frequently asked questions with the corresponding answers. This will not weed out all of these easy issues but it will help funnel out some of them.

Time is the most valuable asset, and this means that wasted time is the most costly. In-house technical support is very expensive, so the last thing you want to pay people to do is to answer questions on how to restart their computer.

This is just one of the many issues and challenges of providing cost-effective technical support. The easiest way to avoid all of this is to just look into outsourcing. Outsourcing can get a bad name, but that generally is by those unwilling to acknowledge and or accept that we currently live in the day of the global marketplace.

In South East Asia, the island nation the Philippines is home to a young, educated, and steadily growing economy. A once poor country, the Philippines has seen its industry and economy begin to flourish as the nations GDP continues to rise.

The secret sauce behind this growing and exciting time for the Filipinos is the business process outsourcing industry. Technical support is one of the many subsets of this incredible industry which has led to this Filipino renaissance.

In the Philippines in the city of Manila, is a certain company that has mastered outsourced technical support. That company is Piton Global. Piton has spent the last decade surging to the front of this industry in a country that has been built for this industry.

The company has smartly tapped into the resources at its disposal and used it to become a leading provider of outsourced services to growing startups and mid-sized business’. First and foremost, Piton provides its clients high tech, state of the art call centers.

On the topic of communication, we all understand the importance of clear communication from a linguistic point of view. In simplest terms, the best technical support is completely useless if the user cannot understand the support being given to them.

An advantage to outsourcing to the Philippines is that the once US territory has created a generation of neutral accent English speaking Filipinos. This well-educated English-speaking workforce proves to be a great resource for the technical support that companies provide.

Young and wise are not often adjectives that go hand in hand. Even when you have a workforce that’s well educated, young, and paid well, they need strong leadership to develop and steer them in the right direction. Piton-Global has won numerous awards in leadership and excellence, as well as customer service. Who else would you want handling your support?

A global economy is not this big terrible thing, it’s actually one of the best things to happen to the business world. We now connect not by where we live, but as the human race. And this global workforce has come together to create great products and support service. Piton Global has positioned itself as a leader in the tech sector, and if you are in need of technical support, look no further.

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