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Revealed: The most troubled banks

by LLB Editor
21st Aug 19 9:58 am

Barclays has reported the most technical problems resulting in shutdowns, according to an analysis by BBC. Customers are facing an average of 10 digital banking shutdowns a month, according to new figures. Barclays reported the most problems in the past year but RBS/NatWest had the most in the past three months.

Barclays reported 33 incidents in the 12 months to the end of June this year, higher than NatWest which had 25 and Lloyds Bank, which had 23.

A Barclays spokesperson told the BBC: “Our systems are designed to ensure continuity of service for customers in the event of an incident, with a range of channels available to customers.

“We have seen a consistent reduction in our operational and security incidents throughout the course of the last year.”

In the three months to the end of June RBS and NatWest topped the table with seven incidents reported, followed by HSBC with five.

An RBS spokesperson said, “Our incident volumes continue to decrease year on year. We have invested significantly in our systems to help keep our customers safe and secure.

“However, we are not complacent and we will continue working to improve our service to minimise any incidents of disruption for customers.”

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