The Competition and Markets Authority (CMA) has launched its investigation under consumer protection law after receiving hundreds of complaints that people were not receiving refunds for package holidays cancelled due to the coronavirus (COVID-19) pandemic.
In some instances, Teletext customers reported that they were promised refunds by a certain date, only to have that date pushed back.
The CMA will now engage with Teletext to gather further evidence on whether the company has broken consumer protection law.
Andrea Coscelli, CEO of the CMA, said: “We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law.
“We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.”