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TSB names Debbie Crosbie as new boss after IT fiasco

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Debbie Crosbie has been appointed as the new chief executive of TSB, just months after the bank witnessed a damaging IT fiasco.

Crosbie, a 20-year veteran of CYGB, will replace Paul Pester who resigned in September after the IT meltdown. Almost two million TSB customers were locked out of their accounts after the bungled introduction of a new computer system.

Richard Meddings, who became executive chairman after Mr Pester’s departure, will remain in the role until her arrival.

Meddings said of the appointment: “When we began the search for a new CEO, we were looking for someone who shared our vision for TSB, who had a strong track record in financial services, and who would inspire TSB Partners to fulfil TSB’s true potential.

“In an impressive field of candidates, Debbie stood out. With over two decades of experience, superb retail and SME (small and medium-sized enterprise) banking expertise, and a genuinely open and engaging style of leadership, we have found an outstanding new CEO.”




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