A watchdog has ordered water companies to cut their customers bills by more than £67m in 2022 as Ofwat said they have failed to live up to standards.
Southern Water will have to forgo almost £46m, Southwest Water more than £15m in England and Wales, whilst Thames Water will have to cut bills by £53m for the year ending in March 2023.
The regulator said, “Ofwat has today confirmed the payments due to companies or customers as a result of water company performance against their 2020-21 performance commitments. Overall, £67m will be repaid to customers.
“The largest outperformance payment will be to Severn Trent Water, which will receive £25m.
“Thames Water and Southern Water will return £53m and £46m to their customers respectively.”
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