Govia ThamesLink Railway (GTR) has been fined £5m over poor communication with passengers over the new introduction of the timetable.
The Office of Rail and Road (ORR) said GTR “failed to provide appropriate, accurate and timely information.”
— ORR (@railandroad) March 14, 2019
Following the launch of the new timetable in May 2018, severe disruption and chaos pursued for passengers travelling on Thameslink and Great Northern routes.
The ORR said, other trains were removed or cancelled daily, leading to a “sever lack of certainty for passengers up until the point of travel.”
GTR often left station staff with “little or no information” in order to help passengers, the investigation found.