Home Business News EE to bring back expensive roaming charges to customers travelling to Europe

EE to bring back expensive roaming charges to customers travelling to Europe

by LLB staff reporter
24th Jun 21 2:45 pm

EE are to bring back a £2 a day roaming charge to their customers for mobile usage in 47 European countries from 2022.

New customers who upgrade from 7 July face the £2 fee from January next year to use their data minutes and text allowances in Europe, with the Republic of Ireland being exempt.

EE who are owned by British Telecom said this will help to “support investment into our UK-based customer service and leading UK network.”

A spokesperson for EE said, “From January next year, EE will introduce a new flat fee of £2 a day for customers wishing to roam across 47 European destinations (with the exception of ROI which is included in domestic plans), allowing them to use their plan’s full data, minutes and texts allowance.

“This will apply only to new and upgrading customers signing up to EE from the 7th July 2021 and will support investment into our UK-based customer service and leading UK network.

“Customers travelling abroad for longer will be able to use a 30-day Roam Abroad Pass.

“Essential plan customers will be able to take the Pass for £10, while Smart or Full Works plans customers are able to include the same pass as part of their plan.”

Ernest Doku, a mobiles expert at Uswitch.com from Uswitch.com said, “It’s hugely disappointing for consumers to see that situation change so quickly.

“If you’re an existing EE customer, these charges won’t affect you yet, but make sure you check the small print if you’re due an upgrade in the coming months.

“When it comes to travelling, don’t leave it till the last minute to check the roaming charges for your destination, and always use hotel and cafe wifi when on holiday where possible.”

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