npower has bagged the not-at-all coveted title of the worst company for customer service in the UK.
In a Which? survey of 3,600 consumers, nPower and Scottish Power were voted the least efficient in customer service.
In the past year, npower has come under fire for glitches in its computer system that led to thousands of customers not knowing the amount of money they owed.
Other not-so-loved companies include Ryanair, TalkTalk, SSE, BT and EE.
While First Direct was voted the best for overall customer satisfaction, others in the top five were Lush, John Lewis, Lakeland and Waitrose.
Which? executive director Richard Lloyd said: “The ‘Big Six’ have now hit rock bottom for customer service and, with record high levels of complaints, it is clear just how far they still have to go to put things right for their customers.
“Good companies know the value of customer service, so it’s disappointing that some of our biggest firms seem to have a lot to learn about keeping their customers happy.”
The worst companies in the UK for customer service:
The best companies in the UK for customer service: