Dixons Carphone’s investigation into its cyber breach has identified that approximately 10m records containing personal data may have been accessed in 2017.
The company said: “While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and there is no evidence that any fraud has resulted. We are continuing to keep the relevant authorities updated.”
Dixons Carphone Chief Executive Alex Baldock said: “Since our data security review uncovered last year’s breach, we’ve been working around the clock to put it right. That’s included closing off the unauthorised access, adding new security measures and launching an immediate investigation, which has allowed us to build a fuller understanding of the incident that we’re updating on today.
“As a precaution, we’re now also contacting all our customers to apologise and advise on the steps they can take to protect themselves.
“Again, we’re disappointed in having fallen short here, and very sorry for any distress we’ve caused our customers. I want to assure them that we remain fully committed to making their personal data safe with us.”