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What to do if your flight is cancelled

by LLB Editor
23rd Dec 22 11:04 am

Travel chaos has gripped the UK as thousands of travellers face rail and air strikes in the festive period.

Guy Hobbs, editor of Which? Travel, has advice for passengers who experience disruption due to the Border Force strikes.

“If your flight is cancelled or delayed as a result of strike action by border force staff, you are unlikely to be eligible for compensation as these events are considered outside of the airline’s control. However, your airline still has a duty of care to you – and if your flight is cancelled you have a right to a refund or to be re-routed as soon as possible, even if that means flying with a rival carrier.

“If you are significantly delayed, usually by two hours or more, your airline should provide assistance including free meals or refreshments, or overnight accommodation if required. If your flight is delayed by more than five hours, you have the same rights as if you had suffered a cancellation, and can request a refund or rebooking.”

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