Home Breaking News Three more energy suppliers go bust affecting tens of thousands of customers

Three more energy suppliers go bust affecting tens of thousands of customers

by LLB staff reporter
29th Sep 21 3:56 pm

Ofgem has announced that three more energy companies have ceased training.

Energy suppliers Igloo who supply gas and electricity have some 179,000 domestic customers, Symbio supplies 48,000 domestic customers with a few non-domestic, whilst Enstroga supplies 6,000 domestic customers.

All customer will continue to receive their energy supplies and all credit balances are protected, whilst domestic customers will be protected by the energy price cap.

Customer of three energy suppliers who have gone bust have been advised by Ofgem to wait until a new supplier has been appointed to them and take a meter reading.

Neil Lawrence, director of retail at Ofgem, said, “Ofgem’s number one priority is to protect customers. We know this is a worrying time for many people and news of a supplier going out of business can be unsettling.

“I want to reassure customers of Enstroga, Igloo Energy and Symbio Energy that they do not need to worry. Under our safety net we’ll make sure your energy supplies continue.

“If you have credit on your Enstroga, Igloo Energy or Symbio Energy account, the funds you have paid in are protected and you will not lose the money that is owed to you.

“Ofgem will choose a new supplier for you, and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your tariff.

“Any customer worried about paying their energy bill should contact their supplier to access the range of support that is available.”

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