A “power supply problem” at a Thames Water plant has left thousands of homes and businesses have either been left with low pressure or without water.
Thames Water said that issue has had a knock-on-effect at a second water treatment works and a “large number of customers have been affected.”
A Thames Water spokesperson said: “We’re really sorry to customers in West London who are experiencing low pressure or no water.
“We’re working hard to fix the issue, which was caused by a power supply problem which has affected our water treatment works in west London.
“We’re now back in power and expect water supply to return across the day.
“Getting water supplies back on is our top priority and while our team work on this we’re identifying everyone in the affected area who has pre-registered with us as having special requirements, such as being medically reliant on water, so we can get in touch and make sure we give them the help and support they need.”
Customers in west London area with SW, TW and W postcodes have been affected.
Sarah Olney, Liberal Democrat MP for Richmond Park said on X, formerly known as Twitter: “I’ve just learnt that areas across the constituency will have no, or low, water pressure today due to a power supply issue at the Ashford and Hampton Treatment Works.
“I’ve reached out to Thames Water to ask when residents can expect the issue to be resolved.”
Munira Wilson, the Liberal Democrat MP for Twickenham, wrote: “I’m hearing some schools locally aren’t opening this morning due lack of water.
“Our supply in Whitton also stopped this morning Thames Water need to sort this soon!”
Thames Water said that power has been restored at Ashford Water Treatment Works and supplies should start to resume in the areas affected.
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