Royal Mail, is facing an investigation by Ofcom over its failure to meet its delivery targets during 2021-22.
The postal giant is required by the communications regulator to deliver 93 per cent of first-class mail within one working day of collection and 98.5 per cent of second-class mail within three working days of collection.
It comes as Royal Mail is set to lose its place in the FTSE 100 after the latest reshuffle this evening.
During the last financial year, the postal firm only delivered 81.8 per cent of first-class mail within one working day and 95.4 per cent of second-class mail was delivered within three working days. The turnaround time of a company helps create a consumer image of being trustworthy, services like same day shipping Sydney meets the growing popularity of same day delivery.
A Royal Mail spokesperson said: “We are disappointed with our 2021-22 Quality of Service performance and apologise to all customers that have been affected by any service issues,” adding that the firm would fully participate in Ofcom’s probe.