Ofcom has today published the latest league tables on complaints it receives about the UK’s major providers of telecoms and pay-TV services.
The quarterly report reveals the number of complaints made to Ofcom about the UK’s largest providers of home broadband, landline telephone, pay-monthly mobile and pay-TV services, between January and March this year.
Overall complaints about broadband and landline services decreased last quarter, while there was no change in the total number of complaints received about mobile and pay-TV.
Sky received the lowest number of complaints for broadband, landline and pay TV services, with Tesco Mobile the best performing for pay-monthly mobile. For several years, both companies have performed consistently well compared to the industry averages for these services.
Jane Rumble, Ofcom’s Director of Consumer Policy, said: “It’s frustrating enough when things go wrong, without having to put up with poor customer service as well.
“So it’s encouraging to see complaint numbers falling in some areas, and we want to see this continue. Anyone fed up with their provider can easily shop around and see if there’s a better service out there for them.”