Home Business NewsBusiness Major disruption as IT glitch crashes airport check-in systems around the world

Major disruption as IT glitch crashes airport check-in systems around the world

by LLB Reporter
28th Sep 17 12:21 pm

Chaos hits millions of passengers

A major global IT glitch has affected airport check-in desks around the world from, London to Singapore, Washington DC, Paris, Zurich, Melbourne, Johannesburg and Qatar.

Airline firms that use the Amadeus Altea software were hit with the glitch Thursday morning, which happened around 11am, there are 125 airline companies around the world that use the software.

A spokeswoman for Heathrow Airport said to the Standard only a “small number of airlines” are affected by “intermittent issues with their check-in desks around the world.”

She added: “We are working closely with our airlines to help resolve the issue as quickly as possible. We apologise for any inconvenience this may cause.”

Passengers will face delays across terminals 2, 3 and 4 however, passengers will be able to still check-in.

The company behind the software confirmed they are experiencing a “network issue that is causing disruption,” they said to the Telegraph that:”Technical teams are working on the problem, services are gradually being restored.”

The computer glitch has now been dealt Thursday afternoon, with and check-in desks have returned back to normal with delays.

Amadeus said to LondonLovesBusiness: “Amadeus can confirm that our systems are recovered and are now functioning normally. During the morning, we experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.

“Amadeus technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers.

“Amadeus regrets any inconvenience caused to customers.”


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