Home Business Insights & Advice Computers are controlling resident care

Computers are controlling resident care

by John Saunders
16th Jul 19 1:10 pm

In a world where technology has infused every molecule of space, it will come as no surprise that resident care of all kinds is now in the hands of machines. Okay, it is not quite at the level where Carers and Support workers have been replaced, but how they care and the duties they perform are very much computer controlled.  Don’t panic this has dramatically improved resident care in recent years and many care professionals love the technology as it enables them to do their jobs better.

The reason for computer-controlled care

At the heart of computer-controlled care is regulation. In the last two decades, the UK care sector has become one of the most regulated industries of all. With so many rules and regulations, even small care homes have had to consider implementing a care management system. Falling foul of the regulations can be costly and with many regular unannounced inspections remaining on top of the care, the game has never been more important.

Improving care levels in the UK

Nobody likes regulations and rules and yet in civil society, we are surrounded by them. The Care Quality Commission (CQC) act of 2009, with subsequent amendments, has heavily regulated the care industry. Different areas of care have different requirements and these need to be understood, adhered to with procedures documented and reported on. Special areas of care such as caring for vulnerable adults and children have very strict controls, furthermore, there are always added rules and requirements around the general safeguarding of all residents.

Where computers take control

Computers cannot show compassion and cannot physically undertake the duties of a caregiver. However, technology ensures that the proper checks and balances are always in place. The regulations have been implemented because of mistakes made in the past. While these cases were isolated, they were, nonetheless, prominent and showed flaws in the care system that the UK was so proud of. Ensuring that a person with the right experience and qualifications can only undertake or perform certain tasks of duties is part of what the regulations stipulate. Managing this in the workplace and ensuring that indeed the right carer performs the duty in a prescribed manner is challenging and thus a computer-controlled system is necessary.

Is technology improving levels of care?

The answer to the question is an unequivocal “yes”. While the Carers know they are working in the highly regulated environment the technology being used to manage their day and the duties they are assigned is safeguarding them but also ensuring they deliver the highest levels of care. Care homes that are embracing technology to help their carers perform better are showing clear signs of improved health care and where once the regulations and technology perhaps frowned upon, they are now lauded and appreciated.

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