Home Business News BT has confirmed next phase of their rollout of Digital Voice

BT has confirmed next phase of their rollout of Digital Voice

by LLB staff reporter
26th Sep 23 1:26 pm

BT are to replace existing analogue landlines and have confirmed the next phase of its rollout of Digital Voice and the scheme will be coming to North West and London this year.

BT are moving away from analogue to digital landlines which means the calls are made over the internet through a broadband line.

The programme is being rolled out in the North West and London this autumn and in Spring next year it will be changing in the West Midlands, South East, Wales and East Anglia.

BT has contacted their customers or are in the process of being switched over in the East Midlands, the Humber, Yorkshire and Northern Ireland.

Lucy Baker, All-IP director for BT Consumer, said: “Through the work with our Digital Voice Advisory Group and our regional engagement, we’ve held 40 events, placed local radio and newspaper ads and met over 4,000 customers in person.

“We understand that any change can be unsettling, and we’re here to support our customers every step of the way. First-hand experience shows that once people have the facts and have spoken to one of our advisers, they feel confident to make the switch.

“If we’ve not been in touch or visited your area yet, don’t worry. We’ll be in touch when it’s time to switch. For anyone who has any issues, questions or concerns, then I’d encourage them to get in touch and let us know.”

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